... and search for screens. NINE Network Australia engineers are believed to have identified the source of the corrupt EPG data, have stabilised the issue and are working through solutions to provide a permanent fix. We apologise for any inconvenience this issue has caused. Wait a few seconds for the set to boot. When you turn your iQ4 on, it will return to the last live TV channel you viewed. HAve you tried changing from the channel up-down buttons on the Set? Toshiba TV, Dish Network receiver, OTA antennna booster boxes, Modem, & Router.. $$$ .. If the TV does not change channels using the remote control but does using the channel buttons on the TV, then the remote control may be in the wrong mode. NOTE: If you must watch free to air TV with the antenna connected avoid using the TV Guide page. Press the "Menu" button on the right side. When watching from laptop or freeview box plugged in through one of the HDMI inputs on the back of the TV, the display constantly shows the AV input channel number on the top left of the screen. This video will show you how to perform a Self-Diagnostic check on your Sony BRAVIA TV. The green light is still on, and when I play around with scrolling with the channels using the remote, when I turn it off and turn it back on, I see that the channels change. Unable to select one of the inputs on the TV. I have a Sony receiver and stuck on one radio channel anyone know how to correct this? After screwing things up, I just disconnected the DVD player and left things alone; however, while in attempt, I used the side buttons and changed the TV from channel 4 to channel 2. Overnight, the broadcaster proactively identified the reoccurrence and advised Sony this morning they have a new solution in place. If there is an add/delete button on the television you can just purchase a universal remote and manually add/delete the channels. It does not cover issues that may occur when using a cable box or satellite receiver . Give it a couple of minutes to retune and check to see if your signal is back to normal. Problems when changing channels or inputs on the TV. The information below will assist in resolving the issue of not being able to change the channels with the supplied remote and the buttons on the front of the TV. Press the Home button on the remote & scroll across to the ‘Settings’ option    b. Scroll up or down to highlight the ‘System Settings’ option and press the enter key on the remote    c. Scroll up or down to highlight the ‘General Set-up’ option and press the enter key on the remote    d. Scroll up or down to highlight the ‘Settings’ option and press the enter key on the remote    e. Highlight ‘Yes’ and press enter key. NOTE: Depending on the model, the positions of TV buttons vary. I have tried re-booting the entire system, resetting the receiver using the red reset buttion on the side, unplugging and unscreweing all connections, waiting 60 seconds and re-attaching, new batteries in the remote, etc.. was going to local repair guy, but had a look at the forum, wow must be a bad update judging by the number of people. PLEASE CHECK BACK on www.sony.com.au/support for further updates on this issue. f. Follow prompts to complete the reset. If the TV does not change channels using the remote control but does using the channel buttons on the TV, then the remote control may be in the wrong mode. Learn how to troubleshoot Shaw Business TV issues such as being unable to change the TV channel as a result of remote control, digital box or subscription issues. You should find a option in the menu to select the input type(freeview, Cable, Antenna) and also auto channel search. In some instances, the issue can be temporarily resolved by powering down the TV, unplugging from the power point, leaving for two minutes and then restarting. It doesn't happen everyday, just sometimes. >My Sony TV is stuck on channel 3. Sony news in your inbox. The television will not change or switch video inputs. Question I have Youtube TV and 3 tv's with Roku boxes at hom. For instructions about performing a Factory Reset, … Select Advanced settings. It looks like JavaScript is disabled in your browser. TV Remote Won’t Change Channels If you are trying trying to change the channel on your television, but the TV remote won’t change channels, this is the article for you. My cable box, cable company says no Samsung is wrong. Below is a list of common problems that will cause your TV remote to not work, and how to fix them. They have a Sony Bravia (that looks to be a 50 inch at least) that is hooked up to the local cable company with a box. left recorder on , attached aerial now have images off air on all channels Can someone help? I replaced the TV the next day, and it took a week to get a new Dish Receiver. So I’m stuck using two remotes one to change channels on cable box, and my Samsung “universal” for volume and power. tv bravia frozen channel/program my sony tv bravia has frozen on teh channel/program - neither the remote nor the controls on the tv work, help? Unable to change the channel or video input. Applicable Products and Categories of This Article. Manuals are posted on your model support page. Select Watching TV Channels And Channel Setup. Sony has identified that corrupt broadcaster EPG data has been affecting some BRAVIA TVs (from KDL-EX550, KDL-EX650, KDL-HX750 and KDL-HX850 series) in NSW, VIC and QLD. If the volume can be adjusted using the volume buttons on the TV, but not the remote control, then reset the remote control to factory specifications. EPG data is sent directly to the TV set periodically by an automated system within broadcasters. NOTE: Performing a Factory Reset may also help resolve the issue. If your set is connected to the internet then this update will happen automatically (ensure auto-update setting is switched on), if not then you can download the latest firmware for manual update. We have identified an issue with corrupt Channel-Guide (EPG) data from a broadcaster which causes TVs to reboot in some instances. View and Download Sony KDL-50W700B repair manual online. I described the problem to them, and the technician asked me, “is it stuck on channel 5.1?” I was astonished that he could know this without me mentioning it!! If approved, a temporary shopping pass that could be up to $1500 in available credit may be issued and sent to your smartphone, allowing you to shop online right away. All I needed to do was unplug the antenna, then turn on the TV. You can watch Foxtel’s live TV channels at any time by pressing the Foxtel button on your remote while your iQ4 is on. Sony has taken steps to insure against similar events happening in the future by updating the television firmware (new version: PKG1.921GAA) which is available from today. Remote Control Issues If your business has more than one Shaw remote, check to see if the other remotes work in the affected room. 2. EPG information is sent directly to the TV set periodically and automatically by broadcasters. Our engineers are working with the broadcaster to resolve their issue as a priority. If TV buttons can be operated, proceed to Section B: Checking items of the remote control. Unplug from the wall and wait for 2 minutes. Of course, he said I’d have to … Sony is aware of further intermittent issues of corrupt broadcaster EPG data affecting KDL-EX550, KDL-EX650, KDL-HX750 and KDL-HX850 BRAVIA TVs last night. Please be aware however the issue may re-occur when auto TV Guide updates are sent. Press and hold the [VOL-] and [Power] buttons on the TV (not on the remote) 3. I tried it and “voila!” it was fixed!! The TV is a Sony KDl 40v3000. The best of what Sony has to offer on iOS or Android. Unplug antenna and then plug in and turn TV set back on WITH THE ANTENNA STILL UNPLUGGED    The TV should turn on normally 3. displaying channel i.d ie film4 etc but no images or sound. EPG information is sent directly to the TV set periodically and automatically by broadcasters. Find information and receive instant notifications about your product, Professional Products & SolutionsCorporateCareersContact Us, Terms & ConditionsPrivacy policyPrivacy Collection Notice. If any customers are still experiencing issues, we advise them to unplug their TV from the powerpoint, leave to stand for one minute and then plug it back in. Our site is not optimized for your current browser. 4 people had this problem. Keep checking here for further updates but in the meantime, if you have any further questions relating to your BRAVIA TV please contact Sony Customer Contact Centre on 1300 13 SONY (7669). I see two possibilities . Sony Music Classic artists to today’s stars, local and global. We have a Sony Bravia TV KDL-40V3000 - few years old. Check that TV buttons can be operated. TV will restart. Press the "Menu" button twice to select and confirm this option. Applicable Products and Categories of This Article. Press the volume-up button to scroll left. NOTE: This solution only troubleshoots issues that may occur when using a direct cable or antenna connection to the UHF/VHF input on the TV. 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