Select the correct source on the HDTV monitor or TV. If the problem is the HDMI input on the audio receiver, you may still be able to use the receiver's audio inputs to transmit sound from your HDMI device. After connecting my laptop to TV through HDMI, no picture only sound. Hi all, just connected my G53 up to the TV via HDMI . Microsoft global customer service number. Expand “Display Adaptor”. Keep the HDMI source connected to your TV and make a separate audio connection from your device to the the TV until you can determine the problem with the receiver. Thanks for your feedback, it helps us improve the site. Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your TV? You've connected your desktop PC or laptop with an HDMI cable to your TV, but there's NO sound coming out of your TV speakers while playing a movie or video. This tutorial will show you step by step how to solve this sound problem in Windows 7, 8, 8.1 and 10. Some PC's may use a regular HDMI port, while others will use an HDMI mini or MiniDisplay port. My G53 has been back to ASUS here in Melb for repairs twice earlier this year and I have not played video back … Use the information in this document to check your settings and troubleshoot problems. Sound is fine, but no picture, and in the display settings it dousn't show a second screen, Have tried updating the drivers in Device Manager but still nothing. If the above fixes didn't work, you can manually change … Right click on the video driver and select “Update Driver Software”. If you don't hear sound or see video, visit Black screen with no sound. Technician's Assistant: Anything else you want the TV expert to know before I connect you? If your HDMI video card does not support audio, you may need to connect additional audio cables between the PC and TV. No. 3) Only AFTER this, connect the laptop to the TV via HDMI. 1. 1. Make sure the connected display / TV does support audio over HDMI. Microsoft global customer service number. 3. No picture but have sound. 2. When they ask you which of the devices you want to troubleshoot, you select your TV. 2. The picture is fine but there's no sound, it says that the 'Spatial sound' is off and doesn't give me an option to turn the sound on for anything but headphones No sound using TV as monitor with HDMI cable Solved - Windows 10 Forums In order to connect your PC to your TV, you'll need one of any number of available cables. Check the output of the connected Video device. To update the drivers, you may contact the computer manufacturer website or the device manufacturer website. There is no problem with the HDMI cable or TV as my wifes laptop plays video to the TV with the same HDMI cable with no problem. If the display or TV has more than one HDMI input, make sure you select the HDMI port that the HDMI cable is connected to, for example HDMI 2. At Output, you select your TV (e.g., LG TV). Maybe the connected device is not outputting via … Learn More. Refer to this article to know more about “Update Driver Software”. http://windows.microsoft.com/en-in/windows-8/troubleshoot-video-card-problems, http://windows.microsoft.com/en-us/windows-8/all-drivers, http://windows.microsoft.com/en-us/windows-8/windows-update-faq. The troubleshooter will search for problems. -          If your HDMI video card does not support audio, you may need to connect additional audio cables between the PC and TV. Check that the display is connected to the computer and turned on. A: TV; B: Computer; C: HDMI cable (not supplied) Turn on the TV first, then turn on the computer. NOTES: At this point, the input has not been switched to the computer, therefore the picture from the connected computer is not displayed. Follow the steps of the troubleshooter to fix your problem. Right click on the video driver and select “Update Driver Software”. I will show you how to change this setting. This thread is locked. Step 2: Select your display / TV as the primary audio device in Windows by going to the speaker symbol in the taskbar. For HDMI mini and MiniDisplay cables, one end of the cable should be an HDMI mini or MiniDisplay cable which you can plug into your comput… Can't get a picture from TV using HDMI. Click on OK to save the setting and to close the settings window. You may need to set the HDMI video device as the default video device. I can connect to TV via HDMI cable and picture is fine but I don't get any sound through TV. You can help protect yourself from scammers by verifying that the contact is a Connect one end of the HDMI cable into an available HDMI port on the TV. If so, then your problem is solved. Windows 10 - Sound settings Right-click on the speaker icon located in the Windows notification … 3. Here we outline what they are and how you can try to … Protect Yourself From Tech Support Scams If you have an Android TV™, check the HDMI® signal format in the TV menu settings. Troubleshoot video card problems: http://windows.microsoft.com/en-in/windows-8/troubleshoot-video-card-problems, Download and install drivers: http://windows.microsoft.com/en-us/windows-8/all-drivers, Windows Update: Frequently Asked Questions: http://windows.microsoft.com/en-us/windows-8/windows-update-faq. Check if another HDMI devices does provide audio on the same HDMI port. Your TV's picture settings may be causing Netflix to display a black screen. -          You may need to update your HDMI video card drivers for your version of Windows. Read somewhere that Bios might need updating but don't know whether it's this (or how to fix). I have two screenshots for you: Laptop recognizes the TV, but there's just no picture. technical support services. technical support services. tells me not supported by current Windows version, but this is the version came with PC...8.1 help anyone? 1. 4) Sound and picture should transfer to TV 5) Once finished, unplug the HDMI cable from the laptop before shutting down the laptop. Reply with the status of the issue and we will be glad to offer our assistance. Blu-ray players. I have set HDMI ATI output as the default under playback devices but sound is still via laptop. Try if there's sound coming out of your TV speakers. I have Dell Latitude E6230. 1. 3. Contact your device manufacturer for help adjusting these settings. I have new Toshiba Satellite laptop, when hooking up my HDMI to tv only get sound, no pic. The HDMI graphics card may not support HDMI video. 3. The HDMI slot is usually behind the CPU if you have a desktop computer, or on the side of a keyboard on a laptop. 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