The one-year limited product warranty, where applicable, is valid only on qualifying products that have remained at the original non-commercial delivery site. I also purchased the extended warranty. On purchases priced at $599.99 and up made with your Rooms To Go credit card through 2/15/21. so they should be under the manufacturers warranty!! For further details on the one-year limited product warranty: If you purchased ForceField® Fabric or Leather Protection with a fabric or leather item from Rooms To Go, please choose the correct Warranty Certificate below to view the applicable Warranty: Forcefield® Fabric Protection 3-Year Limited Warranty and Dispute Resolution/Arbitration Agreement, Forcefield® Leather Protection 3-Year Limited Warranty and Dispute Resolution/Arbitration Agreement, Mon.-Sat. Rooms To Go Pros: Neon Rooms is proud to offer a vast range of gorgeous, insanely high quality neon signswho are all made by hand and built to last. Not many categories of products to know about. Please be aware that this extended warranty is worthless and a waste of money. 1.0. All Rights Reserved. Thank you for taking the time to write your review. Replacement Parts: If you are seeking to purchase replacement parts not covered under our service warranty, please contact our customer care center at 1-800-766-6786 so that we may check the availability and cost of the parts you seek to order. Furniture not delivered when promised, months late, as I see everyone else has had the same problem. Proper care and maintenance is required to retain your warranty. At one point, I was in a back and forth with the customer rep about which one was even the sofa! Rooms To Go customer service at 1 (800) 766-6786 and if Rooms To Go determines that this Limited Warranty applies, Rooms To Go will send a representative to attempt to clean the stained area and re-apply the ForceField® Leather Protectant to any cleaned area at no charge . In-Warranty . The biggest complaint from customers about Rooms To Go is the delivery and refund process. Furniture salespeople may make a strenuous effort to sell you an extended warranty. I only ask as the situation sounds completely odd as Rooms To Go offers a one year warranty specifically against manufacturer defects and we have procedures in place to handle such claims. Totally my fault, I said yes to this "covers anything" sales call a few days after I received my furniture, and as soon as I need it the warranty expires. Rooms To Go Near Me » South Carolina » Rooms To Go in Columbia. There are no hidden fees or charges. This Limited Warranty is non-transferrable and applies only to the original consumer purchaser, and for merchandise which has remained at the original non-commercial delivery site. This company is continually updating and shifting in and out new inventory giving buyers the opportunity for plenty of options. Rooms To Go customer service at 1 (800) 766-6786 and if Rooms To Go determines that this Limited Warranty applies, Rooms To Go will send a representative to attempt to clean the stained area and re-apply the ForceField® Leather Protectant to any cleaned area at no charge . I worked at Rooms To Go full-time for less than a year. I was told that this warranty would cover almost every structural issue I may encounter with this this furniture. Rooms To Go review from Plano, Texas rated 1.3/5.0 with Images: RUN AWAY DONT BE AN IDIOT LIKE I WAS. Shipping can be one of the biggest negatives of home furniture stores, and based of the policies in place they are trying to be competitive in this area. Nice salespeople. For online sales, view our Terms and Conditions of Sale, Limited Product Warranty, and Dispute Resolution/Arbitration Agreement. Extended Warranty Sham. Versatility: At Rooms To Go, we believe you should spend less time looking for living room furniture and more time enjoying it. However, we wanted top grain leather and not blended leather. Furniture salespeople may make a strenuous effort to sell you an extended warranty. MIAMI — Four Florida customers of Rooms To Go have sued the retailer, alleging the company did not apply the fabric and leather protection products they purchased.. Well I live in NY now and a cheaply made part needs to be replaced. This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. We have the warranty on both pieces even though they say we don’t! Would You Like to Convert It Into Review? To learn more about the ways to appreciate the reviewer please visit This review was posted by a verified customer. Extended Warranty Plans. Phone: (803) 788-5660. B Baucoin. Rooms To Go Financing Options. DO not purchase an extended warranty at Rooms to go. Verified customer I recently submitted a claim for a sofa bed we purchased 2 years ago. I got scammed in the Rooms To Go store. After a few days, he came out, looked at the sofa and said I see this brand broken like this all the time! An extended warranty sounds like a great idea. This extra coverage costs $200. Almost anything that can go wrong with a mattress or foundation will be dismissed as “normal wear.” Major defects like broken springs that might be covered are extremely rare. Can say whatever you want to customers, ignore them after the sale, and be congratulated for how great you are. Below, we have more about Rooms To Go’s financing options in lieu of layaway, as well as similar stores that do have layaway programs. Really? He took a few pictures and said that it would either be fixed or replaced and we should hear back from RTG in 7-10 days. To obtain service under this Limited Warranty, the original consumer purchaser must first attempt to clean the affected area with the ForceField® Fabric Cleaner provided to you at the time you purchased the ForceField® Fabric Protection. Extended furniture warranties are never a good idea. After contacting Fortegra they told us that everything we had purchased was covered, gave us an authorization number and sent a technician out to look at it. Mattresses — bed frame sets, Beautyrest, Serta, Purple, Casper, Beds Rooms To Go offers a one-year limited warranty on most of the products we sell. Rooms To Go Extended Warranty. Rooms to Go does claim to have a quick delivery system as well as the option for free shipping through UPS if buying accessories. Resolved Rooms To Go — con on extended warranty-poor quality B Barbara P. Furniture not delivered when promised, months late, as I see everyone else has had the same problem. If so, send us an email to tellus@roomstogo.com with your order information and we can take a look at whats going on. Is rooms to go furniture good quality. This feature is currently under development. Serta. 220 Forum Dr Columbia, South Carolina 29229. Exclusive Lifetime Warranty Floors To Go. Rooms To Go Cons: Once you purchase your gadget/appliance, you can opt for Go Extended Warranty for up to 9 months after purchase. International Shipping Rooms To Go offers export services at many of our South Florida locations. Five months later, Cratin began to notice stains on the fabric. Report incorrect … I am planning to contact State and Federal agencies about the deceptive selling practices, especially their extended warranty. : 11 a.m.-7 p.m. EST, Want to Text with us?Message (561) 220-0071Keyword SALES or CARE, Copyright © 2021 Rooms To Go. * Monthly payments shown are only applicable with this special financing offer. The furniture store also offers a program that includes 60 months of interest-free financing for purchases of at least $600. When asked exactly what was in my warranty that I paid $200 extra dollars for, I was told that she could not discuss it with me. The extended warranty does not cover this due to it being less than a year old. We bought the Van Buren leather sectional along with the $190 "Protection" and within the first year the brown color started rubbing off on all the edges where we sit. I don't think Acceptance has Rooms To Go customers best interests and give Rooms To Go a bad reputation. Delivery & Shipping Delivery policy, shipping area and estimated costs. Go Warranty services provides brand warranty and repair services, so your appliances or devices keeps delivering the best performance to you can focus on what is important for you. In March 2012, I purchased a living room suite from Rooms to Go. When we purchased our sofa the vendor recommended the extended warranty for all the possible reasons that we agreed could happened to us. You can continue to go to your favorite mechanic, and the extended warranty will pay for it. Later that week, I received a phone call encouraging me to purchase the extended warranty for $200, which would generally cover about anything that could happen to the furniture. It cost me $550 for the extended warranty. Even after talking with Fortegra and them saying that everything was covered, all of the sudden the one that was broken wasn’t covered anymore! But considering I have a young child we weren't looking for couches that were very expensive. Rights Reserved, You Are About to Contact PissedConsumer.com, DO NOT PURCHASE THE EXTRA WARRANTY FROM ROOMS TO GO, I have read and agree to the Pissed Consumer. If you later close your account, the extended warranty is likely to remain valid, provided you and your purchase are otherwise eligible. Mon: 10am - 9pm Tue: 10am - 9pm Wed: 10am - 9pm Thu: 10am - 9pm Fri: 10am - 9pm Sat: 10am - 9pm Sun: 12pm - 6pm Store hours may vary due to seasonality. Roy Barker. We bought the Van Buren leather sectional along with the $190 "Protection" and within the first year the brown color started rubbing off on all the edges where we sit. They invalidate the manufacturer's warranty and are loaded with exclusions. Over 2 weeks later, we get a phone call that the warranty was only on the loveseat and not the sofa and there was nothing that could be done! Standard. I purchased $8, 000.00 worth of furniture which included the extended warranty which the salesman, "dave bridgewater #025369" @ grapevine, tx store, told us the warranty was for the lifetime of the furniture if anything went wrong. how convenient? I know I went to Rooms To Go and have receipts. Equal Monthly Payments required for 60 Months. 66 reviews of Rooms To Go - Boca Raton "We bought from the Rooms To Go in West Boca. Please email us the details of your order to TellUs@RoomsToGo.com and we'd be more than happy to look into this for you. Extended Warranty; Rooms To Go Coupon App; Card Member Promotions; Furniture Catalog. Outlet Terms and Conditions of Sale, Limited Product Warranty, and Dispute Resolution/Arbitration Agreement. At the initial purchase, we added the stain coverage to both and then received a call from Fortegra (the extended warranty co) asking if we would like to take out 3 more years that would cover everything on both from rips to mechanical and electrical issues. And if it did, I would have expected the 3 years of extended warranty that we had to cover it! Make a statement and design the mood in any room with this gorgeous neon sign sure to create the vibe you've always dreamed of! Rooms To Go sports a robust furniture inventory covering the following areas of the house: Living Room Furniture — living rooms sets, bonded leather sets, couch/sofa and sectional sets, ottomans, recliners, loveseat sets, home entertainment, tables and chairs, coffee table sets, etc. Welcome to Rooms To Go! Pros. Delivery & Shipping Delivery policy, shipping area and estimated … Warranty issue. For showroom sales, view our Terms and Conditions of Sale, Limited Product Warranty, and Dispute Resolution/Arbitration Agreement. I just want them to stands behind their products!! Does Rooms to Go make quality furniture? Turn to Rooms To Go for fun, convenient, and affordable furniture. Map & Directions Website (3.5 /5 - 175 votes) Regular Store Hours. Surely a sofa shouldn’t break in 2 years! Well, fast forward to 2019 and the sofa recliner has a bent/broken main bar, sits sideways and will not close all the way! Either we were lied to by Fortegra about the insurance we purchased, or we were lied to from RTG about both of the items being covered at one time and then 2 weeks later, only on of them being not covered. Rooms To Go is popular because they sell attractive looking furniture at a modest price, the tradeoff is it's cheaper priced because it's cheaper made. GoWarranty offers a completely cash-less experience. Comment the review as Rooms To Go verified representative. Terms and Conditions of Sale, Limited Product Warranty and Dispute Resolution/Arbitration Agreement Company policies and procedures. View product availability in your area by entering delivery location. Check our FAQ, This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Location: 30701 Miller Rd, Brookshire, TX 77423 Review #1753633 is a subjective opinion of Chara of Houston, TX . This sounded really good, so we bought it. If you want your response Rooms To Go - Warranty Nov 19, 2020 @ Pissed Consumer Rooms To Go offers a one-year limited warranty on most of the products we sell. Comfortably run video conferences in very large meeting rooms with the 15 meter (49 foot) Extended Cable for Logitech GROUP. The best auto warranty also allows you to choose your repair shop. Get contact details that poster left for the company. Customer Service Information . We purchased the Eric Church power recliner/loveseat in 2017 for over $2000. Preferred solution: If the stain remains, you should call Rooms To Go customer service at 1 (800) 766-6786 and if Rooms To Go determines that this Limited Warranty applies, Rooms To Go … Dec 08, 2017 1.7K views. On purchases priced at $599.99 and up made with your Rooms To Go credit card through 2/15/21. Rooms To Go sells furniture, mattresses, and home decor in the southern US and Puerto Rico. 0. After waiting and paying almost $400 a month, two months before I even received the couch, it … All In-Warranty services include remote problem diagnosis and support, plus free shipping and returns. I really hate this! Great Comment! All bedding we sell provides the consumer with a limited warranty determined by the manufacturer and style of bedding chosen. That means you can … Rooms To Go sells furniture, mattresses, and home decor in the southern US and Puerto Rico. Rooms To Go is popular because they sell attractive looking furniture at a modest price, the tradeoff is it's cheaper priced because it's cheaper made. Items sold without a warranty include: all products purchased at a clearance center, all accessory and floor samples sold "as is" off our showroom floors, and bedding comforters. Write a private message as Rooms To Go verified representative. to count towards your company rating, you can also leave a comment for this review. Chara of Houston, TX. For Rooms To Go Outlet sales, view our Outlet Terms and Conditions of Sale, Limited Product Warranty, and Dispute Resolution/Arbitration Agreement. Finish that living room, bedroom, or dining room project in … Knowing that the furniture was a light color, Rooms To Go - Extended Warranty and Quality of Furniture. Username and password will be sent to you via email. www.realthanks.com. : 9 a.m.-10 p.m. Check our FAQ. The biggest complaint from customers about Rooms To Go is the delivery and refund process. Common Questions Frequently Asked Questions Rooms To Go requires a down payment equal to sales tax and delivery. Respond to this report! ESTSun. I just want them to fix this sofa that according to the tech breaks often, or replace it! Top 175 Rooms To Go Reviews. I feel ROOMS TO GO sold me cheap goods and on top swindled additional $300+ by selling me a worthless extended warranty. I purchased a $5,000 couch from Rooms To Go through AcceptanceNow Financing in late November 2020. General questions about Rooms To Go; Monday - Friday 8:00am - 8:00pm Eastern Saturday 8:00am - 6:00pm Eastern 1-800-766-6786 customerservice@roomstogo.com. Fix or replace my sofa. … Product knowledge isn't as important as being a fast-talking hustler that can close. Poor workmanship on furniture broke in 2 years, Run around by rtg and warranty co, Terrible customer service. Go beyond your standard warranty with a Care Pack service that works best for you. Extended Warranty; Rooms To Go Coupon App; Card Member Promotions; Furniture Catalog. Fortegra Warranty Rooms To Go. Verified customer warranty will pay for it rooms to go extended warranty requires a down payment to... 300+ by selling me a worthless extended warranty, Cratin began to notice stains on the.... Under the manufacturers warranty! product/service and/or confirms being a paying customer of this company is continually updating shifting... On both pieces even though they say we don’t reviewer please visit this review was by. 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