It works amazingly well! The Hue Play Sync Box is expensive and there are some bugs and issues that need to be worked out, but I think that people who have invested in Hue … I have a similar routine called “relax” that will dim these same bulbs. do I need a new strip or is there a fix to this? I have to give the same commands multiple times. S. Spee2k Well-known Member. Plz help me! 3. when I first bought the lights a few months ago from JB Hifi they worked fine but for a while now they can’t produce green or light blue.. they just go white. It has been plugged in and not moved. One of my hue colour spots has stopped working. Two apps - Hue and Hue Sync; Doesn't work directly with TV; We have a couple of bugbears with it though. For the $$$ spent, this is ridiculous. GAMING CONSOLES. I can still control the bulbs actions individually. The above article may contain affiliate links, which help support How-To Geek. How-To Geek is where you turn when you want experts to explain technology. Another pop-up will appear asking if you’re sure. Hi, just installed 4 Phillips Hue BR30 Flood bulbs and they are strobing. We have Philips hue bulbs (spot lights, strip light and bulbs in lamps) in our sitting room. All inputs into Denon X3600, 4k Bluray, Sky Q, and Fire Cube, then HDMI 2 out from Denon into the HDMI 2 of the Sync box, from there out from Sync box into LG B8 HDMI 1 (3 or 4 also works), I then connected my HDMI 2 (arc) from the LG back to HDMI 1 (arc) on Denon. Then go to the Alexa app settings and select “forgot.” This enables you to disconnect your bridge from the echo. Mike is the founder of Hue Home Lighting, a huge Hue fan with far too many lights, covering home and garden. Wait for some few seconds and connect them again. I subsequently called the help number, and received a very curt message – with NO opportunity to leave a message. His work has been published by iFixit, Lifehacker, Digital Trends, Slashgear, and GottaBeMobile. Hue Sync Box Problems Hey, So my Problem is when i Plug it This way: PS4 -> Soundbar -> Sync Box -> TV It has Problems to get the source, the screen is … Found any help for this? The Hue Sync app offers various useful options to set up the Hue Play HDMI Sync Box, but the experience is not perfect. c. Use the Forget option in the Alexa app to disconnect your bridge from the Echo and try to link them again. I cut my strip exactly correct spot with very sharp sissors and now they wont turn off. My light bulb is flickering and it is not on a Dom switch and it is not damaged. It used to work fine. I initially tried setting up two bulbs to one light fixture that typically has two bulbs. My hue devices are only 9 months old. Go through the Siri setup process again in the Philips Hue app and it should work this time around. Browse our How to videos either in the Philips Hue app (you can find them in the Explore tab under 'How to videos"), or view all our videos on the Philips Hue … To note that I have exempted the app from the save battery list. All other devices, except for soundbars, are transferred from the HDMI ports of the television to the Sync Box. I have multiple Alexa devices (Amazon & Sonos). All lights should be a constant blue. This sounds silly, but Philips’ regular LED lights look an awful lot like Hue bulbs, and more than one person has admitted to buying the wrong kind (my editor being one of them). I’ve grouped them as living room, master bedroom, master bath, kitchen, laundry room etc. Philips Hue Bridge Lights Meaning. MIBOX. You can use two methods which are; Switching on all the lights at once and then switching off after a few seconds. SET-TOP BOXES. Help!! Did anyone find a resolution for this problem? It instantly fixed all our problems with our box. Look on the dimmer label for LED and CFL. Get your Philip Hue Bridge, and at the back, you will find small gap marked as “restore factory setting.”. The only Philips hue features that require internet are using hue away from home using geofencing. First of all, Hue bulbs can be a bit finicky with hard-wired dimmer switches. (If you have a router hooked up to a modem/router combo, try plugging it into the other one just to see.). We had the Hue Hub connected to a network switch, which resulted in some occasionally flaky behavior. The app on the phone shows complete connectivity and says that I am controlling the lights. Hue Sync also works with music, bringing a nightclub feel to your living room. Furthermore, make sure that all of your Hue bulbs are somewhat close together so that they can all receive a signal from your Hue Bridge. PHILIPS HUE Play HDMI Sync Box (deutsch): AMBILIGHT nachrüsten für ALLE TVs – GIGA.DE - … It is in a lamp with no dimmer. when the hall is dark & motion is detected – turn the lights on & after 1 min the lights turn off, Although within the Hue App\Settings\Accessory Setup there’s Day behaviour time frame options and Night Behaviour options, this won’t allow what I want or am I missing something (which I feel I am, one or two neurons that is !! I have set up to switch on the lights when I get home. ), I rest the bridge but it still wont connect to my network, and tried plugging it to different ports too what else can i do to fix this? The two functions mention above are much needed as controllable switches in HomeKit. Sonos Arc / Hue Sync Box / Apple TV4K / Samsung Q7DR and Dolby Atmos I have my devices connected as follows: Apple TV> Hue Sync (port 4)> Samsung TV (HDMI port 1 with Input Signal plus turned on, I think that is considered enhanced) > Samsung TV (HDMI port 4 / Arc)> to Sonos Arc. Two apps - Hue and Hue Sync; Doesn't work directly with TV; We have a couple of bugbears with it though. The Hue sync box now supports Dolby Vision, HDR10+, infrared remote controls, and voice commands — giving you more ways to experience surround lighting. I’ve spent the last 3 hours trying to get them to connect to the bridge. Whenever I play Dolby Vision or HDR on my Apple TV, or HDR on my PlayStation 4, it intermittently loses the picture for a couple of seconds and then comes back. Another problem you might come across when pairing your Hue Bridge with Siri: you might get a pop-up that says “iCloud Data sync in progress”, and that it can’t pair. I have all my devices (Xbox, BD Player, Roku and Chromecast) connected the the RX-V781 AVR HDMI's. Box Sync Troubleshooting Basics Posted February 26, 2020 23:41 Updated March 03, 2020 15:54. I have attempted to play moves from Netflix and Disney Plus with Atmos however I am unable to get it to play. Is there a way to reset something so it’s not doing this without having to re set up all of my lights? I have 3 ceiling fans with 3 lights in each fan. When you’re done, make sure the bulbs are screwed into their light fixtures and the power is on. Required fields are marked *, By using this form you agree with the storage and handling of your data by this website. Troubleshooting for you Philips hue System Bridge Connectivity Bulb Connectivity Bridge ip Address Bridge MAC Address Next, you’ll want to sign back into iCloud, so tap on iCloud in the settings menu. This is very frustrating, how can I fix this. Same light flickering on another outlet. *. Note that this includes deleting all the settings on the device and creating new and fresh settings. This is a simple security feature to ensure only apps can access that you allow. Alexa voice command doesn’t work with the lantern strip and I can only turn them off by the switch. All external signals are therefore analyzed by the Sync Box before being fed into the television, so that the Sync Box can then supply the connected lamps with the corresponding light signals. Read our full guide here – How to Fix Unreachable Hue Bulbs. I have both in my home and sometimes they both become unable to connect with the Hue lights. What is the fix? Firstly, you need a secondary app for the Hue HDMI Sync box… I have even set them all up in the Amazon app. Thanks in advance. (The bridge is hardwired into my router.). Why have they stopped turning on with the group voice command? This is what happened to me before I finally figured out what was going on. It my bulb faulty? Issue #5 – Amazon Alexa and Philips Hue Connection Problems. Therefore, it’s important to setup the bridge correctly. Since I set it up as a hallway, I deleted the other light thinking I could use it for a different room. Enter in your Apple ID email address and password, and then hit “Sign In”. Therefore I do not want to use any scene/routine that is timer related. My bridge randomly stopped connecting. The lights themselves will almost certainly work manually; if they don’t, the bulb probably needs to be replaced. If i manually put light on through Hue app then ask Alexa to turn it off, she does !?! When connecting to the Alexa App each light shows up twice and when speaking with Alexa she does not listen to the commands for the lights. For the money spent on these light bulbs, I am very frustrated with this lack of trustworthiness. Have you tried switching off your lights without using the Philips … Discussion Starter • #1 • 2 mo ago (Edited) Hi all, long time! There is also a significant delay when using Alexa vs Google home. My op system on the phone is up to date. Sounds like a faulty bulb if it does the same in a different fitting. The Philips Hue HDMI Sync Box is connected to the television via HDMI. Troubleshooting for you Philips hue System Bridge Connectivity Bulb Connectivity Bridge ip Address Bridge MAC Address Luckily, there’s an easy way to fix this. Google is almost instant but Alexa is delayed, sometimes the lights switch one one after the other. If you find that your lights only turn on some of the time—or that your Dimmer switches aren’t quite as reliable as you’d like—there are a number of possible causes. App cannot find bridge > App cannot find lights > ... You can create an Entertainment area in the Hue app — it will tell your Philips Hue Play HDMI Sync Box how many lights you have, where and at which height the lights are located, and how the sync box should use them while syncing. My Hue app connects just fine when I am home but now will not connect when I am away from home. Hi all. I am having the issue where my HUE is connected – all lights blue and the app being used to control the HUE is the Philips Hue app for IOS 13.5.1. PHILIPS HUE SYNC BOX. Also i am unable to connect with the hue through the Hue app. But the special features that this device have is the ability to connect your Hue White and Color ambience LED lights to sync with the current output for … I do own multiple bridges but the Hue app does not support it. Both have worked fine with alexa however yesterday when I ask Alexa to turn living room light on she says ‘ok’ but the light didnt come on. HARMONY REMOTE. b. Here is how you can setup the Hue Bridge in a few simple steps: Step 1 Also, the problem may occur in the case where the lights have stopped communicating with the bridge hence causing a blackout. I’ve also been experiencing an issue where my bridge loses internet connection. I have about 48 lights. You should no longer be receiving the “iCloud Data Sync in Progress” error. I know the lights repeat the Zigbee signal but it still does not solve the problem. Craig Lloyd is a smarthome expert with nearly ten years of professional writing experience. After receiving a replacement Hue Bridge due to problems I was able to able to set up all light bulbs. It’s so annoying. There are only certain area you can cut the strip. Make sure your hue bridge is connected directly to your router, if it is going through a switch or Kyle Ditch 2,041 views. However, no serial # can be found on this bulb. I’ve spent hours trying to figure out to the point of delegating apps and starting over. Got that settled? Went to Hue app, turned light on- it worked. Also in today's video : Fasthosts Techie Test competition is now closed! The LED indicator on the front of the sync box flashes white in Light sync mode. Now I can’t add it back. I have about 20 Phillips lights in my home with the hub and Alexa. Sometimes the hue bridge may automatically stop to work due to various causes like the settings and so on. I have always had it connected to power, I have been unable to get it to work on battery. For example, we miss the option to add a preset for each input or type of content, so you don't have to change the settings every time you go from a sports game to a movie, or from a series to the news. This happened when I went from an LG G6 phone to the Pixel 2 XL. XFINITY (COMCAST) OPERATING SYSTEMS + EXTERNAL APPS & DEVICES. This was working this morning at 6:30am and now at 3:15pm it does not work at all. I have 10 bulbs, one of which is just a white smart bulb (free with my echo studio purchase). 3 color lights all connected to a 3-light ceiling fan. If when powered on at the switch it doesn’t light then contact Philips reading a replacement under warranty. 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