{"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. One way to do this is to offer the buyer a partial refund. If the item was damaged or faulty, they’re responsible for the return shipping costs – if you changed your mind, who covers the cost will depend on the seller’s return policy. Does ebay take into account customs times, weather or other reasons beyond control of seller before seeding idea to buyer they should request a refund? She claims she returned the item. Enter your search term to display live search results. I sold some kids dungarees. for return shipping since it would of cost alot more, and I cannot open a dispute now since its been to long. Once you’ve let the seller know there’s an issue, they have 3 business days to make things right for you. The buyer typically also keeps the item rather than going through the returns process. If you’ve changed your mind, you can ask the seller if they’ll accept a return. Recently had a cutomer who bought and picked up my items. Offer Partial Refunds . In its response to the buyer, eBay wrote that although the item had been returned “in a different condition to which it was sent” he would be refunded anyway. Discussion in 'Ecommerce Forum' started by jamadaia, Jun 4, 2011. Enter your search term to … If you have been set up for Automatic Returns, I am pretty sure the buyer must still send the item back. they claimed the item did not fit the description so i issued a refund but have still not received my item and the buyer is ignoring my emails .can they just keep it? Basically on Ebay UK, I selled my Iphone but the seller opened up a not as described case against me and Ebay decied in there favour I knew that was untrue so I changed the return address with incomplete information but he still sent the item back and got a refund! Store subscriptions also give you access to additional tools to manage your business, along with discounted fees and an increased number of free listings per month. They'll be refunded through their original payment method. What the issue is When it is eBay item, they did not clearly state how many days they hold the seller's money from their PayPal account without the item (not returned). 4 min article It is theft. It’s not an expensive item and the postage cost me twice the $25 it sold for, and now I’ve had the full amount taken off me to refund the buyer … The messages from the scammer state he is only sending power supply etc. In my past expereience, we have to wait 30days. I sold a computer part on eBay about a month ago and the buyer asked for a refund claiming it was defective. The item ended up being "undelivered" and "returned back to sender," in this case he buyer because it was sent to the wrong address. Check the seller's return policy in the listing to see who is responsible for return shipping costs.. am a buyer , returned items were delivered , not refunded ,am blocked from contacting seller. Then, we have to call the CS and ask to closse the Return Request. Returns, missing items, and refunds for buyers. If you bought an item on eBay as a guest, you’re still covered if something goes wrong. How to accept a return When that happens, we’re here to step in and help. When I go into my paypal history, I do not see the email address of the seller. You can find more information about our returns policies by referring to our eBay Money Back Guarantee policy and our Condition of returned items policy. Here’s everything you need to know if something goes wrong with an order or if a buyer changes their mind and doesn’t want the item anymore. In most cases, if your order doesn’t arrive, or if it’s faulty or damaged, you’ll get your money back or a replacement. If there’s something wrong with your item, you can return it to the seller for a refund or a replacement. If i was the buyer i would decline a cancellation offer and leave you a neg. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller issues you a full refund – depending on their returns policy, this may or may not include the original postage cost. Ebay emailed me stating the item had been delivered to me and that I needed to authorize the refund. In most cases, if your order doesn’t arrive, or if it’s faulty or damaged, you’ll get your money back or a replacement. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. Hi Conor, I am - sadly just as many other here - in position where PayPal sided with the buyer: the buyer claims to have sent the goods back due to "not as described" and provided a FedEx tracking number. EBay is now issuing refunds to buyers even though items have not being returned. Ebay asked me to return the item at my expense, so I boxed it up and put it to one side until I go into town. Ebay emailed me stating the item had been delivered to me and that I needed to authorize the refund. #. Ebay item returned but not refunded? Ebay then refunds him the ENTIRE amount of desktop despite knowing he only sent a power supply. In order to request an appeal, you’ll have to provide additional details for us to take into consideration, such as photographs showing what’s wrong with the item. Enter your search term to display live search results. Once the buyer tells you there's a problem, you've got 3 business days to resolve it. Who pays the shipping costs depends on the reason you’re returning it. eBay refunded over the weekend, before the item was returned. If your item has gone missing, or if it’s damaged or faulty, most sellers are happy to work with you to resolve the issue. If there's an open cancellation request, return, eBay Money Back Guarantee claim, or an open dispute made outside of eBay against an order, then the Send refund … USPS tracking showed the package was still hung up in the USPS in California on 10/15/20. I’m cross as I’d specifically warned the buyer there were significant delays, and they wanted to go ahead. If your buyer hasn't received their item and the estimated delivery date has passed, they'll let you know there's an issue by opening an “Item not received” request. If your item has arrived, but there’s something wrong with it, or it doesn’t match the listing description, you can return it. One of the foundations of the eBay experience is the level of trust between all members of the eBay community. Bad experience with ebay "return request" and refund request". Ebay refunded the buyer … If you’re still waiting for your item to arrive, you can check to see when it’s due to be delivered. Subscribing to an eBay Store lets you bring together all your listings in a single, branded location. If a buyer receives an item that's different to the listing, or if it arrives damaged or faulty and the purchase is covered by eBay Money Back Guarantee, they can return it to you even if your return policy states that you don't accept returns.. If they simply changed their mind or ordered the wrong item, who pays for return shipping is determined by your return policy. Your single source for eBay seller updates, resources for success, and … Skip to main content. We’ll review the new information, and get back to you with our final decision, which usually takes 48 hours. There are three ways to issue eBay refunds. Return an item for a refund If your item arrives damaged, doesn’t match the listing description, or is the wrong item, you can return it for a refund. Paypal refunded buyer, but returned item not received. After you've created your listing and successfully found a buyer, the next step is to ensure you're able to get paid. Thread Status: Not open for further replies. It seems the item arrived within 24 hours, she noticed it was not As described and opened a dispute. If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. Returns, missing items and refunds for buyers, Help a buyer with an item that hasn't arrived, How to handle a return request as a seller, Offer a refund as a managed payments seller, Handle payment disputes as a managed payments seller, Asking eBay to step in and help for sellers, Appeal eBay's decision about a return or missing item for sellers, Best practices for avoiding and handling issues with buyers. After about 2 weeks, the buyer reported the item as broken. I returned an item I did not want and seller claims they did not receive it, there is no tracking no. Offer a refund as a managed payments seller . The first is to respond to a buyer's request for a return. Hi Conor, I am - sadly just as many other here - in position where PayPal sided with the buyer: the buyer claims to have sent the goods back due to "not as described" and provided a FedEx tracking number. I asked for a track. To ensure all of our members have a great experience on eBay, most purchases are covered under eBay Money Back Guarantee. eBay: Shop by category. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. To help you find the information you need, we’ve pulled together all of our useful articles about refunds on eBay. I asked if he wanted a partial refund, or return it. For whatever reason the seller may have. Copyright © 1995-2021 eBay Inc. All Rights Reserved. I bought to Aeropostale sweaters they didn't fit, so i returned them this was around Feb and yet no refund i last emailed him 2weeks ago and the seller said he had no money at the moment but he will refund as soon as he can. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. I see only their ebay … I want to pay for the item but there are 2 issues. You can return the item if the seller accepts returns, but as it's no longer in the exact same condition as when you received it, some sellers might provide a partial refund to account for the loss in the item's value. Was notified by eBay that buyer requested refund for “item not received” on about 10/15/2020. Enter your search keyword. Buyers may be liable for loss in value of the item if it's returned in a different condition from which it was received, or if the item is not packaged securely to prevent damage in shipment. _ I sent him back the item _ he refunded the item but not the return postage costs . Some Amazon buyers are really impatient. In my past expereience, we have to wait 30days. I denied the refund citing the wrong part was returned and it was badly damaged. Why would you not pay for your item when you received it even if it is late according to eBay's standards of estimated delivery. What the issue is When it is eBay item, they did not clearly state how many days they hold the seller's money from their PayPal account without the item (not returned). Managed payments sellers can offer buyers full or partial refunds up to 90 days after the original transaction date. We’ll review the request, and get back to you and the seller with our decision. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller issues you a full refund – depending on their returns policy, this may or may not include the original shipping cost. 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