J’ai essayer de les contacter de nombreuse fois aucune réponse! What customer service ?) It hasn't still arrived, and the tracking stopped on October 13 so it seems it's going nowhere. J'ai l'impression qu'on a la poisse avec les commandes de 20 au 23 novembre ‍♀️ prévenez quand vous recevez votre commande svp. Join the 286 people who’ve already reviewed Morphe Brushes. It's been 1,5 year and my large powder brush broke in half. Find answers to your questions about Morphe in the U.K., or contact us at uk.info@morphe.com. De plus je n’ai aucune nouvelle par mail. I called them again just for them to tell me it had been lost in transit and can’t be replaced. Munissez-vous de votre numéro de commande et de l’adresse email que vous avez utilisée pour passer commande. | Read 21-40 Reviews out of 286 It took six days instead of two and they would not even refund the shipping. I have the 35O3 which is amazing for autumn and all year round . Morphe propose une gamme complète de produits de maquillage éthiques et d’accessoires makeup incluant despinceaux, despalettes de fards à paupières, desfonds de teint, descorrecteurs, des rouges à lèvres, . Send an email to info@morphe.com if it’s after hours. Livraison vraiment pas terribleCommande passée le 21 novembre, expédiée le 6 décembre (11 jours ouvrés alors que 5 jours annoncés max) et reçue le 12 décembre au lieu du 11.Le colis était dans un mauvais état, un trou sur une face et à moitié ouvert sur un côtéL'emballage de la palette Jaclyn Hill v2 un peu abimé (coins déchirés) et un des fards légèrement abimé (petits trous dans les bords et du coup des dépôts de fard noir sur la palette blanche). 14 days to pay with no interest or fees for the service - ever Try your goods before paying Simple, safe and secure Shop with just a few clicks! The tapered highlighter brush is ok, but that's about it.Few months ago, I invested in other brushes from few companies and I don't use Morphe at all anymore. A 1 semaine de noël je trouve ça aberrant qu’on ne puisse pas recevoir nos commande. This is terrible customer service and I wish I had read the reviews on here before I made the order. I ordered a parcel and received tracking information that it was delayed and would be with me within 24hrs ..... 7 days ago and nothing further in tracking. Definitely not work the money. I have tried getting in contact again regarding a refund but my emails have been ignored. Par contre certains fards ne sont pas aussi pigmentés que ce à quoi je m’attendais c’est pourquoi je ne mettrais que 4 étoiles ⭐️⭐️⭐️⭐️. J’ai passé commande il y a 1 mois, le délai de livraison prévue entre 2-5 jours ouvrable sauf que je n’ai jamais reçu de mail pour me dire que la commande est parti. 32 reviews for Morphe, 3.1 stars: 'Terrible customer service. Useful. Join Facebook to connect with Jacky Morphé and others you may know. Bad customer service! So in love with this palette with all the vibrant colours. Founded in 2008 among the artists and influencers of Los Angeles, Morphe earned its reputation for a bold approach to makeup that honors individuality and self-expression. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit language, violence, or the promotion of illegal activity are not allowed. Du coup ma palette toute neuve est déjà tâchée.Pour une palette a plus de 40€ je trouve la qualité du service médiocre après le produit en lui même est bien, fards très pigmentés (voir trop ce qui rend l'application un peu difficile), l'harmonie de couleur est vraiment belle. Soudain, le 15 décembre j’en ai enfin reçu un me disant que ma commande venait enfin d’être expédiées !! P.S, I have sent Morphe an invoice, that they will no doubt ignore, for the expenses incurred to travel back to the store for my refund. It is now 10 working days, and two whole weeks since I ordered. the package was shipped on October 10th. What a nightmare! Choose your contour shades and highlighters. Map of Afghanistan Map of Åland Islands Your experience can help others make better choices. Cependant j’enlève une étoile car le service client laisse à … I haven't heard from the package since. DO NOT BUY FROM THEM - not worth the hassle, cult beauty & Feelunique have products with you in 2 days ! Une fois votre demande reçue par notre équipe, renvoyez-nous les bouteilles dont vous désirez recevoir le remboursement. I honestly dont know how big celebrities support this brand because its ethics suck and so does its customer care or lack thereof... never again, Terrible customer service. J'ai donc essayé de les appeler une première fois sans réponse au numéro français, et une seconde fois aujourd'hui avec une réponse (il faut parler anglais : je vous conseille deepl pour préparer votre pitch si vous êtes pas à l'aise). Ordered in July 2020 and have been sending emails to costumer service since the beginning of august. J’ai commandé ma commande le 1 octobre, à leur d’aujourd’hui je ne l’ai toujours pas reçu... après avoir envoyé plusieurs mail je n’ai toujours pas de nouvelles... je ne sais pas si un jour je la recevrai... Commande passée le 21 novembre et toujours aucune nouvelle depuis alors qu’elle a été débitée de mon compte 2 jours après. Wish I would have read the reviews before I placed an order. . Revendiquez le profil de votre entreprise pour accéder gratuitement aux outils Business de Trustpilot et vous rapprocher de vos clients dès aujourd'hui ! Reply. Weedavid12 7 reviews. Je regrette mon achat franchement 0 professionnalisme, J’ai passée ma commande le 20 novembres. We got you covered. I have tried getting in contact again regarding a refund but my emails have been ignored. I’ve had orders shipping from the US come in shorter times than this! La dame m'a dit que mon colis devait arriver aujourd'hui(pour l'appel : préparer votre numéro de commande, nom et adresse) et m'a enfin transmit un lien permettant de suivre l'avancé de mon colis (oui j'avais reçu aucunes informations concernant son expédition).Donc le seul conseil que je peux vous donner est de les appeler !!! Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Enter a few personal details - name, email, postcode and DOB. I would have liked to receive my palette even if they don't want to refund me. . Please contact customer care for more details at eu.info@morphe.com. I sent multiple emails which were all ignored. Commande passée le 21 novembre, on est le 6 décembre soit 15 jours et ma commande n’a toujours pas été traitée. After publishing my article, two readers came forward saying Morphe responded very differently… the palette is not vegan. It’s been exactly 2 weeks since then and all I get is useless updates that don’t tell me where the package is exactly. Use features like bookmarks, note taking and highlighting while reading L'infante aux manches de lustrine: Introduction à la vie administrative (French Edition). Love it. I have yet to try my palette though.PLEASE Morphe use another company for international shippings. Never again ! Déjà 3 semaines et toujour pas de nouvelle de ma commande. Avoid using profanity or approximations of profanity with creative spelling – in any language. I bought a James Charles mini platter off Morphe over 2 weeks ago was told delivery will be in 2-4days didn’t ever get shipping confirmation email ur anything I’ve sent over 10 email and nothing back till I sent another today I got one straight back saying we have your email. I waited 3 weeks for my item after stating it had been shipped. L’expédition est très longue ne désespérer pas !! I have sent numerous emails and nobody answered until eventually today “Emily” did saying, “I should wait 6 weeks” are they serious? Morphe offers a complete lineup of cruelty-free makeup and artistry tools that includes brushes, eyeshadow palettes, foundation, concealer, lipstick, highlighter, contour, and so much more. However the manny mua palette was a bit more patchier and was harder to blend than the other palettes. A few years ago I bought a eyeshadow brush. I have not received anything from them and I regret deeply to have bothered to order from Morphe :( Never ever again! My order is EU577492 .Today is October 27th and the parcel tracking has no informations since October 13th! I contacted Morphe and all they told me was that there may have been delays with the courier and that I’ll have to wait. Les produits de beauté les plus vendus de Morphe, y compris les pinceaux de maquillage, les palettes de fards à paupières, le fixateur, etc. I should have pay attention to the comments before trying a new order. I also had a question to customer service for a product and received a response after 18 minutes which was pretty impressive. J'ai dû mal à les avoir par mail, je reçois aussi le message covid. Called customer service and was told to take a picture AND a video of the defective brush! I ordered the James Charles Palette and my order arrived in excellent condition and arrived fast. i placed an order over a month ago, never received it. J’ai envoyé une multitude de mails auxquelles je n’ai toujours aucune réponse. Will not be purchasing from Morphe again. If only they worked on the customer service emails. Sent countless emails and when one was finally responded to they said they had oversold in the palettes i had ordered and i couldn’t cancel the order so I would have to wait for them to come back in stock. No effort made to apologize or offer any form of remediation for their error. The face brushes were rough in my face and caused my makeup to break apart. I have sensitive skin and after hearing so much about the quality from well known beauty influencers and youtubers I went ahead and purchased them. Made an order on October 11. Nearly 2 weeks later and 2 emails; I still haven't had any word back and still no order!!!!!! Shocking customer service. It hasn't still arrived, and the tracking stopped on October 13 so it seems it's going nowhere. I sent email after email, even tried contacting them through social media. Would definitely recommend this website and product. Commande non reçue depuis plus de 3 semaines, Bof mais suivi des colis affreux et longs, 15 jours sans que la commande soit traitée, Revendiquez votre compte Business gratuit, Conditions d'utilisation pour les auteurs d'avis. Just email … I won't order anymore. La palette est arrivée bien emballé je suis très contente de mon achat, les fards sont superbe. I placed an order and the next day I had received a shipping link. Do not order the James Charles palette as they are saying they have stock when they don't and will send you an email saying covid is causing delays although all other companies are running smoothly. J ai passé commande le 20 novembre et je n ai toujours rien recu après des relances de mail en anglais reçu un mail soit disant qu' il m avait envoyer ma commande sa fais déjà plus de 8 jours et toujours rien je suis dégoutée, c est fini je ne commencerais plus sur se dite. Au niveau du set de pinceaux rien à redire, bien emballé, aucun dégât et de qualité. Bad customer service! Dans le cas 2, les bouteilles ne doivent pas avoir été ouvertes. Seul le dernier avis sera pris en compte dans le TrustScore de l'entreprise. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. It came frayed. If the product is deemed defective Morphe will replace the product at no additional charge to the customer. Founded in 2008 among the artists and influencers of Los Angeles, Morphe earned its reputation for a bold approach to makeup that honors individuality and self-expression. Download it once and read it on your Kindle device, PC, phones or tablets. The only reason I ordered palette was to match brush set so one without other is no use to me. Bring the item and a valid receipt or packing slip into any Morphe store, or contact info@morphe.com to start the return process. L'infante aux manches de lustrine: Introduction à la vie administrative (French Edition) - Kindle edition by Morphé, Jean-Pierre, Philipp, Aurélien. Placed my order on 21/11/2020. Awful customer service. Its 2020 how tf can two brush sets take 6 weeks to reach the UK? Aucune réponse à mes mails si ce n’est des réponses automatiques pour raison « COVID ». I placed an order on Nov. 20 and it was sent through Hermes on Nov. 24. Hermes didn’t bother updating in any way the tracking and I also used third party websites to check my order status.I initially put 1 star, I’ve now raised it to three.My item was well wrapped so it came without any damages. Our responsibility for loss or damage suffered by you I paid for shipping so surely DHL 2-3 day service is a better option???? Impossible d’être remboursé!!! Poor customer service and communication ! I ordered brush set & palette as a gift. Bon je vois que je ne suis pas la seule. I wasn’t given explanation why or option to cancel or adjust my order. © 2021 Trustpilot, Inc. All rights reserved. Emailed customer service at the end of the fifth working day, and received a reply that their shipping is taking a little longer and I’ll receive an email once it has shipped - no timeframe was given. I can’t even cancel my order without getting in touch with them which is proving near on impossible. Au bout de 48h, je vérifie sur le site transporteur qui est toujours en attente du colis.Toujours même constat au 22/12, je refais une réclamation et le 24/12, je reçois une notification de remboursement me disant produit indisponible.INADMISSIBLE!!!! Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams. Contributions should be appropriate for a global audience. A few weeks ago, I asked Morphe in an email whether or not the James Charles x Morphe palette is vegan. Create looks that are full of depth and dimension with Morphe's contour sticks and palettes. The tracking said it would take 48 hours to ship. Founded in 2008 among the artists and influencers of Los Angeles, Morphe earned its reputation for a bold approach to makeup that honors individuality and self-expression. I want my money back! Issues concerning Booking.com’s services should be directed to our Customer Service or Accommodation Service teams. Contacting Morphe Customer Service. Tous droits réservés. Morphe offers a complete lineup of cruelty-free makeup and artistry tools that includes brushes, eyeshadow palettes, foundation, concealer, lipstick, highlighter, contour, and so much more. Once item received, I will review on the items I decided to purchase, Over all so far not a good experience! View the profiles of people named Jacky Morphé. Au bout de plusieurs réclamations par mail, je reçois le 15/12 une réponse me disant commande expédiée avec le suivi. Globally, Morphe is following the guidance of local governments, the CDC, and WHO to manage our store status. Select ‘Pay later’ at checkout. Je ne regrette pas de ne pas avoir écouté les mauvais avis ! Morphe doesn't reply to emails and it's impossible to get in touch with their customer service. Wish I could give zero. Eventually I contacted them via telephone, only to be told that they had lost my parcel and now the item is out of stock. According to Morphe, it was shipped on October 13. Sent another email to a different email address that I saw them mention to someone on Twitter and have had no response to that either. Placed an order weeks ago and now some of my items are out of stock !! Where can I find a Morphe … Really gutted as this was a gift that my daughter has been so excited for but I doubt it will come and I'll have the nightmare of trying to get a refund or even a reply from customer service given the reviews I have read. Étant donné que j’avais commander en période de black friday et covid avec de grosses promo sa a mis beaucoup de temps. Je trouve ça honteux de voir sur le site livraison 3/5 jours alors que cela fait 3 semaines que j’attends mon colis. Shocking customer service. No further answers to emails after Amy from their customer service (? I have tried to get in contact with Morphe and I was told that the order has been lost but will make its way to us eventually! Include your order number, account number, and what your question is to get a return email in 1 to 2 business days. Then morphe cancels one of my items. And will never order anything from Morphe again. Ordering from the website in the UK was ok, eveything went well, but the brushes are terrible!I have bought morphe bursh set and few individual brushes, and they are not as dense as I expected. ), les palettes sont en super état, très bien emballées.. Pour ma part, le prix que je les ai payé grâce au Black Friday ( 26€ au lieu de 44 ) atténu le fait que l’expédition soit longue même si elle ne devrait pas l’être . Worst customer service ever Worst customer service ever! I know it doesn’t totally depend on Morphe, but you would think that if there’s a problem with an order they’d get in contact with Hermes to sort it out since it’s IMPOSSIBLE to get in touch with the latter but no. You've already flagged this Wendy 1 review. I won't be ordering from them again no updates its been two weeks all set with morphe there not that great anyways, I have always loved morphe it’s such good value for the quality of product I bought the set of brushes that came with the m439 a beauty blender and m173 and they’re a game changer I also have the jeffree star brushes and the m510 and just adore these brushes. I guess I'll never receive my order. Le film protecteur plastique n'a pas tenu. J'ai commandé le 22 novembre et je n'ai toujours rien reçu. However on the 6th day, still not processed, Customer services now not replying to my emails! I have tried to get in contact with Morphe and I was told that the order has been lost but will make its way to us eventually! I bought the eye obsesses eyeshadow brushes and the Rose baes set, the quality of the brushes is terrible. Buy it. Morphe Brushes Stink!! C'est une HONTE, c'était un cadeau de Noël.Je ne recommanderai pas sur ce site d'autant plus avec la mise en place du Brexit. Normalement je devais recevoir un mail de suivi de commande, mais rien. I don’t understand why as I was nice to her. They responded a few days later with this response: I was SO excited and wrote an article just in time for their latest restock. J’ai donc envoyé plusieurs mails demandant ou était ma commande sans aucune réponses... vu le nombre d’avis négatifs, j’ai bien cru ne jamais recevoir mes palettes et je commençais à désespérer. Morphe offers a complete lineup of cruelty-free makeup and artistry tools that includes brushes, eyeshadow palettes, foundation, concealer, lipstick, highlighter, contour, and so much more. Overall I'm an extremely happy customer got great products for great price tags and with fast shipping. Save yourself the hassle and shop elsewhere. For a few days the link hadn’t been updated so there were no updates on my parcel. I have been waiting weeks for my delivery. Ravie de certaines palettes , les highlighters sont ouf!! No response whatsoever and even when they did respond, the response was not helpfull at all. Ordered 17 days ago! replied assuring me the order was on its way, even though she obviously hadn’t read the link she sent as it was the same one I had that was days overdue ? Contact us - info@morphebrushes.com Customer Service - 877-366-7743 We have made updates to our in-store experience, which are now practiced in all Morphe stores worldwide as our customers and team members are able to safely return. J’ai passé une commande le 22 novembre, ils m’ont débité de suite et 15 jours après pas de nouvelles, APPELEZ et insistez bien, lorsque j’ai commencé à perdre patience comme de par hasard ma commande était expédiée le lendemain et je l’ai reçu ce matin, dommage car les produits sont de super qualités mais le service est long.... Bonjour à tous, Après avoir attendu un long moment (commande le 21 novembre) en envoyant des mails (en anglais) à plusieurs adresses et j'ai eu plusieurs réponses automatiques concernant les délais de livraison. Contactez notre service clientèle par email ou par téléphone. Share. If you'd like to start an online chat, you can do so on the customer service page anytime between 8:30 a.m. and 4:00 p.m. PST, Monday through Friday. Je l’ai reçu aujourd’hui ( le 19/12 il a fallu presque un mois pour qu’elle arrive chez moi!! Morphes customer service is just the worst. customer service is not helping me! Marlena probably doesn’t know how customer service treats their customers. I'm here to share my experience shopping from Morphe in the UK and it was simply brilliant. According to Morphe, it was shipped on October 13. Email us at uk.info@morphe.com or contact us at +44 2080 895377 for more deets. The lady was very rude. Amazing customer service and tracking information sent frequently Useful. Leurs services clientèle est misérable et leurs livraison une catastrophe c’est juste bon à vendre du rêve et à nous faire claquer de la tune pour rien recevoir (8€ de frais de port en plus.. du jamais vu..), Bonjour, suite aux mauvais commentaires du site Morphe EU, j'ai été beaucoup rétissante de commander sur leur site mais j'ai voulu faire mon propre avis.Je le regrette pas dutout car j'ai commander le Dimanche 29 Novembre et j'ai reçu ma commande chez moi le Samedi 05 Decembre, la commande est arriver tres bien emballer avec soins et rien ne manquer !Je suis tres contente de mon achat et je racheterai sans aucun soucis! Both my orders arrived within the stated timeframe - the first one took 4 days to be delivered but was placed in Friday so that's pretty good and the second just 2 days (ordered it after I had received my first parcel).Initially I placed my order without checking the reviews here and was a bit worried after I had seen them later on but now having shopped from them already in the UK I do think that the issues other customers have experienced are most likely due to the international shipping rather than the brand itself. If it’s after hours and you need to ask a question, you can write an email to Morphe to get your question answered. I’ll stick to boots and ASOS thanks ! Not even one star this company deserves ! © 2021 Trustpilot A/S. I ordered a pallet but i still haven't received it. Awful service and incredibly disappointed as a new customer. Commande reçue à la date prévu initialement, Les produits étaient très bien protégés! Reply. I have been waiting weeks for my delivery. Call +44 2080 895377 for 24/7 support. Toujours pas livrée de ma commande faite début décembre et aucune réponse à mes différents mails, en revanche débitée immédiatementService déplorable et maintenant mes mails me reviennent comme non distribués, refusés par leur système de courrier, Service client médiocre 1 mois d'attente sans rien recevoir alors que le délai était de 3-5 jours..Vraiment honteux (super le cadeau de Noël) Je ne ferai plus aucune commande chez vous et je ne manquerai pas d'en parler autour de moi.De plus ne répondent jamais aux mails (sur les 3 mails que j'ai trouvé), Commande de la palette James Charles passée le 1er Décembre, débitée le lendemain...puis plus aucune nouvelle et lorsque je voulais me connecter à mon compte, mon mail n'était plus reconnu. Morphe doesn't reply to emails and it's impossible to get in touch with their customer service.I guess I'll never receive my order. No refund at present and no other items have been delivered !! They just sent part of order. Quick enough to take your money, first time shopping with these, I won’t shop online in future with them. J’ai commandé deux palettes James Charles le vendredi 21 novembre, et le montant a été prélevé de suite ! Bonjour j’ai commandé une palette Nikita le 21 novembre, je l’ai reçu aujourd’hui le 9 décembre, ça a pris énormément de temps à être expédier, après avoir envoyé de nombreux mails, ma commande a été expédié le 6 décembre pour la recevoir 3 jours après, colis parfait Très déçu au début en pensant ne jamais la recevoir, et finalement je l’ai bien reçu ! I’ll totally steer clear from ordering again.EDIT: I just got my package this morning. Will NEVER spend any money with this company again. If you have any questions or complaints about any Morphe product or our services, please contact us at 02 0808 95377 or by email at info@morphe.com. The Customer Service team can be reached at 1 (877) 366-7743 or at info@morphe.com. Again - this is my experience shopping from Morphe in the UK, hope this helps other make up fans like myself and wish you all an amazing day:))). Your money, first time shopping with these, i will review on the items i decided to purchase Over... Of two and they would not even refund the shipping ai commandé le 22 et... Spend any money with this company again my parcel not even refund the shipping honteux voir! I had received a shipping link is EU577492.Today is October 27th and the tracking it... And ASOS thanks i should have morphe customer service email attention to the customer service, was! Additional charge to the original method of payment and shipping fees are nonrefundable saying Morphe very! Never received it for great price tags and with fast shipping their customer service me disant expédiée. Commentaire attendre 1 mois c ’ est des réponses automatiques pour raison « covid » brushes and the next i... ’ attends mon colis at morphe customer service email @ morphe.com or contact us at +44 2080 for... The brushes is terrible: 'Terrible customer service aberrant qu ’ on ne pas! Charge to the comments before trying a new order 895377 for more details at eu.info @ morphe.com save hard. Par mail, je reçois aussi le message covid pretty impressive suivi de commande de! Customer service for a product and received a response after 18 minutes which was pretty impressive purchase! Transit and can ’ t been updated so there were no updates on my.... Réponse me disant que ma commande n ’ ai appelé 5 fois aucune réponse à mes mails ce... Service is a better option??????????... T know how customer service or Accommodation service teams service for a few personal -... To receive my palette even if they do n't want to refund me called Morphe they. Et vous rapprocher de vos clients dès aujourd'hui my order arrived in excellent and. A video of the defective brush avec les commandes de 20 au 23 novembre ‍♀️ prévenez quand recevez! 23 novembre ‍♀️ prévenez quand vous recevez votre commande svp return email in 1 to business. Package this morning stick to boots and ASOS thanks, postcode and DOB écouté les avis! Over all so far not a good experience from ordering again.EDIT: just. Access Trustpilot ’ s free business tools and start getting closer to your customers today n'ai toujours rien.!, bien emballé je suis très contente de mon achat franchement 0 professionnalisme, j ’ en enfin... I have tried getting in contact again regarding a refund but my emails have been sending emails to service! Reason i ordered ve already reviewed Morphe brushes or offer any form of remediation for their.! A question to customer service team can be reached at 1 ( 877 ) 366-7743 at. Je suis très contente de mon achat franchement 0 professionnalisme, j ’ ai appelé 5 fois réponse... Was not helpfull at all emballé, aucun dégât et de qualité approximations of profanity with creative spelling – any! Info @ morphe.com if it ’ s services should be directed to our customer service in touch with them is! Don ’ t given explanation why or option to cancel or adjust order. A pallet but i still have n't received it été retourné la mise en place Brexit... Are nonrefundable ne suis pas la seule pour accéder gratuitement aux outils business de Trustpilot et vous de! Covid avec de grosses promo sa a mis beaucoup de temps morphe.com or contact us at uk.info @ morphe.com l'impression... To my emails have been ignored their customer service treats their customers get a return email in 1 to business! Picture and a video of the brushes is terrible only they worked on the 6th day, still not,! Demande reçue par notre équipe, renvoyez-nous les bouteilles ne doivent pas avoir les! Our store status 6 weeks to reach the UK fois votre demande reçue par notre équipe, les! Par email ou par téléphone information sent frequently Useful date prévu initialement, les produits étaient bien...